Terms & Conditions

Service Area WHANUKA Ltd operates exclusively within New Zealand. We do not offer international shipping at this time.

Pricing & GST All prices on whanuka.com are in New Zealand Dollars (NZD) and include GST. We reserve the right to adjust pricing based on seasonal harvest yields.

Refunds & Damaged Goods Due to the perishable nature of honey, we do not offer returns for change of mind. However, if your jar arrives damaged, please email alextee.com@gmail.com within 48 hours with a photo for a full replacement or refund.

Quality Guarantee All WHANUKA honey is tested for MGO levels. We guarantee the potency listed on our labels matches the independent laboratory results of the batch.

Jurisdiction These terms are governed by the laws of New Zealand.

 

Privacy Policy

1. Our Commitment At WHANUKA Ltd, we are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect and use your data when you visit whanuka.com.

2. Information We Collect When you purchase our honey, we collect your name, shipping address, and phone number to fulfill your order. Your payment details are processed securely by our third-party payment gateway; WHANUKA Ltd does not store your credit card information.

3. Use of Information We use your information solely to:

Process and deliver your orders.
Communicate tracking updates.
Screen for potential fraud or risk.

4. Data Protection We do not sell or lease your personal information. We only share data with necessary service providers (such as NZ Post for delivery) to complete your transaction.

5. Contact Us For any privacy-related queries or to request a copy of your stored data, please email alextee.com@gmail.com.